Author Archive

I.T. or Communications: Who owns Workplace?

May 16, 2017  |   Blog   |     |   0 Comment

When organisations first seek “nominations” to launch Workplace, I.T. and Communications often find themselves hitting responsibility back and forth across the partition – like some bizarre corporate tennis match. While this might appear to be buck-passing at first, it’s worth digging deeper... Quiet please… First serve… Traditionally speaking IT has always been the gatekeeper for launching new technology. Usually, I.T. takes its lead from the business in what gets rolled-out, making sure that new systems are accessible and secure. Once these boxes are ticked, they’re done, unless it falls over or ...

I.T. or Communications: Who owns Yammer?

May 16, 2017  |   Blog   |     |   0 Comment

When organisations first seek "nominations" to launch Yammer, I.T. and Communications often find themselves hitting responsibility back and forth across the partition - like some bizarre corporate tennis match. While this might appear to be buck-passing at first, it's worth digging deeper... Quiet please! First serve! Traditionally speaking IT has always been the gatekeeper for launching new technology. Usually, I.T. takes its lead from the business in what gets rolled-out, making sure that new systems are accessible and secure. Once these boxes are ticked, they're done, unless it falls over or ...

Enterprise Social: Top 10 Frequently Asked Questions by Senior Executives

January 23, 2017  |   Blog   |     |   0 Comment

I was recently asked to compile the Top 10 FAQs I get from Senior Leaders about Enterprise Social: 1. Why should I care about Enterprise Social? As a communications channel, ESN breaks traditional siloes across functions and geographies. It connects senior executives with the pulse of the organisation, and enables the coal-face to feedback valuable intelligence in real-time. 2. Do senior leaders need to participate? If we want to realise the extraordinary business benefits of this amazing tool, then we need leaders. Senior leaders define the organisational narrative, set the behavioural agenda and provide visible reinforcement of their personal ...

Digital Future: Helping Algorithms Decide Who Lives Or Dies

January 23, 2017  |   Blog   |     |   0 Comment

Imagine you were asked to decide the behaviour of an autonomous vehicle as it spins out of control: “if an accident is really unavoidable and where the only choice is a collision with a small car or a large truck, driving into a ditch or into a wall, or risk sideswiping a mother with a stroller, or an 80-year-old grandmother?” Who would you choose? This was the question recently posed by Daimlers CEO, Dieter Zetsche (which I wrote about previously). Whilst on the surface it sounds like isolated conundrum, the truth is that more ...

5 Years On: The Truth About Leaving Corporates For Startups

July 23, 2016  |   Blog   |     |   0 Comment

Two years back, I wrote a “warts and all” exposé on what it was like to jump ship from a big corporate and launch my own start-up. At the time I wrote it to counter the deluge of noise that surrounded the start-up phenomenon which focused exclusively on success at the expense of the other stuff that I thought had more value. Two years later and I have officially been doing this for five years now… Five years has always been a personal milestone; Dad would often tell me how ...

7 Habits of Highly Effective Digital Transformations

April 22, 2016  |   Blog   |     |   Comments Off on 7 Habits of Highly Effective Digital Transformations

Despite the current obsession with Digital Transformation, most efforts will fail. Having worked with a variety of organisations across a number of industries, I’ve noticed 7 commonalities that separate successful practitioners from the rest. Leaders in Digital Transformation: 1. Don’t care about “Digital Transformation” perse: Of all the high performers I work with, none are shooting toward Digital Transformation as an outcome. Without exception all of them are far too focused on building their future business to worry about transforming todays. All of them see “Digital” as the enabler, and “Transformation” as a by-product, not the destination. 2. Have CEO’s who lead from the front and ...

Design Thinking or Lean Start-Up: What To Choose For Your Digital Toolbox?

December 02, 2015  |   Blog   |     |   Comments Off on Design Thinking or Lean Start-Up: What To Choose For Your Digital Toolbox?

Design Thinking and Lean Start-up methodologies are the juggernauts of transformative thought in the digital era, but which should you use? As an Entrepreneur who lives and breathes this stuff, the language of the two often become interchangeable, yet at their core each started as two quite distinct disciplines. So… What is Design Thinking? For those who don’t know: Design Thinking originated out of Stanford University and is a light-tough framework designed to stimulate and guide the creative process through to a solution or outcome. As a process Design Thinking starts with no ...

The 3 Things Everyone Wants (But Can’t Have)

November 02, 2015  |   Blog   |     |   Comments Off on The 3 Things Everyone Wants (But Can’t Have)

When I first started in leadership roles one of the hardest things to come to grips with was handing the deluge of requests that came from my seniors. Everyone seemed to want everything done immediately, to the highest standard and without additional cost. As a new manager working within an already overwhelmed team this really did my head in as it just seemed impossible. Thankfully a friend of mine, who was further up the ladder, had the insight to explain the following, in a way that has stayed with me for years: He said: “Business ...

World Domination: The 3 Traits of Effective Incentives

October 08, 2015  |   Blog   |     |   Comments Off on World Domination: The 3 Traits of Effective Incentives

If you want to rule the world, build a company or use the collective capability of your digital community, mastering Incentives is non-negotiable! Effective Incentive structures enable us to communicate priorities and amplify our influence beyond those with which we have immediate contact. Executive teams use them to ensure key business imperatives are met, marketing teams use them to lure new customers to their products and social technologies use them to guide user behaviour toward ongoing engagement. Incentives are so critical they sit as one of the five components of strategy that must be present for success to occur (Read more about BITIL™ here)

Going Digital… how ready are you?

August 18, 2015  |   Blog   |     |   Comments Off on Going Digital… how ready are you?

[caption id="attachment_1073" align="alignright" width="300"] Are you REALLY ready to take the leap?[/caption] Many years ago I watched a young woman attempt her first bungee jump. The cord was strapped around her ankles and she’d shimmied to the end of the wooden plank and was ready, waiting to jump. There she stood, staring into the unknown, one hand on the railing as the crew counted down: “Five… Four… Three… Two… One… Bungee!!!!!” Her body motioned toward the emptiness yet nothing happened? She remained firmly on the plank!!! “Fail fast” is the ...

The Social Business Use Matrix

August 11, 2015  |   Blog   |     |   Comments Off on The Social Business Use Matrix

Why should I care about enterprise social? This is the first question we get from senior leaders in almost every organisation and its a good one. To help senior leaders find use in social we have developed our "Social Business Use Matrix". These are our ideas and experiences… What else do you think should be included? [caption id="attachment_1062" align="alignright" width="500"] Social Business Use Matrix[/caption]

Microsoft Feature Our Work in A Case Study

January 19, 2015  |   Blog   |     |   Comments Off on Microsoft Feature Our Work in A Case Study

As many know we do a lot of work within Governments, assisting them to deliver better for outcomes for people using social media. Some of our clients are now doing some things that are groundbreaking globally, so as a result, Microsoft contacted them and pulled together the following case study: https://about.yammer.com/customers/queensland-government/  

Jumping Ship: The Truth About Leaving Corporates for Startups

November 17, 2014  |   Blog   |     |   8 Comments

So just over 3 years ago I took the leap from a secure, well-paying corporate job into the dark void of starting a business and have learnt more than I could have ever imagined! Going into business has been, and continues to be, one of the toughest things I’ve ever done. However it is also one of the best and I love it to pieces as I finally answered the question that plagued me for years – “do I have what it takes?” When people share their experience of going into business we usually focus on the things they did to achieve ...

Yammer Top 10 Tips!

October 21, 2014  |   Blog   |     |   Comments Off on Yammer Top 10 Tips!

[caption id="attachment_1016" align="alignleft" width="150"] Yammer, Enterprise social network[/caption] Ok, so this is not the most businessesy post I've ever written (nor grammatically correct), but I was recently asked to contribute my Top 10 User Tips for using Microsofts Yammer within an organisation. When companies rollout Yammer the big thing is to get users comfortable with the platform so they can then take action and contribute. The below was built from my observations of the questions and concerns people raise as they come onto the platform for the first time. New to Yammer? Here are the ...

Disrupting Disruption

September 16, 2014  |   Blog   |     |   3 Comments

I recently read an article called “The last true hermit”. It was about a guy who had spent 27 years living in pure solitude in the forests of Central Maine USA.[caption id="attachment_998" align="alignright" width="200"] When doing nothing is the biggest disruption[/caption] For 27 straight years he didn’t speak to a soul except for a single “hello” when once passing bushwalkers. The article related that for all of those years, he’d spend his beautiful days simply experiencing and contemplating the world around… As ...

Going social: 7 things your CEO needs to know

July 31, 2014  |   Blog   |     |   Comments Off on Going social: 7 things your CEO needs to know

We’ve been doing a lot of work recently assisting organisations to make the most of Enterprise Social Networking. From our perspective everyone is feeling the pressure to “go digital”, but virtually no one knows what that means or why its important. Even more ambiguity exists when you ask people to discern the distinction between digital and social… the truth is that it’s a blurry line but one thing is certain: organisations that don’t know their “why’s or whats” when going digital are committing to fail. When senior leaders see social they almost always get disorientated and struggle to understand what it means ...

Is Gamification an insult to our humanity?

January 01, 2014  |   Blog   |     |   4 Comments

A number of inquisitive colleagues and I have been debating the pros and cons of Gamification. Some, like me, see gamification as a valuable toolset to build and direct online-offline behaviors. Other colleagues remain yet to be convinced that the practice has merit - and this surprises me. For me gamification offers significant advantages that make sense at a fundamental level. One example of this is as a method of providing real-time feedback: Most people are aware, but few consciously realize (unless prompted) that the world around us contains an infinite amount feedback loops, aimed at simulating behaviors that keep us alive ...

Gamification: Whats it all about?

October 27, 2013  |   Blog   |     |   3 Comments

Understanding the frameworks of motivators and incentives that sit behind human behaviour is critical for those who wish to engage online, yet many are still unsure exactly what Gamification is or how they can use it. For us, Gamification is a critical component of social strategy and the main ingredient that separates those who wish engage sporadicly from those who wish to build ongoing, meaningful engagement.  Gamification is not a solution in an of itself, but rather a component of strategy that allows business to influence key audiences toward particular behaviours that align and enable the realisation of company objectives. We were ...

The 3 Functions of Social Media for ROI (Part III – Final)

September 14, 2013  |   Blog   |     |   Comments Off on The 3 Functions of Social Media for ROI (Part III – Final)

Execute [caption id="attachment_693" align="alignright" width="180"] Understanding the 3 uses of social media enables organisations to outline a strategic development path and determine their objectives[/caption] Execution is all about behaviors; or getting people to do more of the things you want them to, both on and offline. Generally speaking Execution uses micro tasks that combine to form part of a bigger objective or undertaking. Execution-focused strategies can be amongst the most challenging to build, however they can ...

The 3 Functions of Social Media for ROI (Part II)

August 25, 2013  |   Blog   |     |   2 Comments

Innovate [caption id="attachment_693" align="alignright" width="180"] Understanding the 3 uses of social media enables organisations to outline a strategic development path and determine their objectives[/caption] Innovation is all about the capturing ideas of value from the community, and nurturing them through the organization to their eventual commercial realization. Whilst some ideas present themselves as unique business opportunities, many are initially wrapped in deep, frustrated emotions that come with nonsensical rules or unmet expectations. When confronted with such ...

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